Contact Our Support Team

Live Chat and Contact Form

For anything account-related, live chat is the fastest route. Use it to unlock your account, reset your password, or check a pending withdrawal. The team can see your session and act immediately. The contact form is best for issues that need a written record, such as a disputed transaction or a formal complaint. You will receive an email confirmation with a case number for future reference.

Languages and Operating Hours

Support is available in English and Bahasa Malaysia. Agents reply in the language you use to start the conversation. This applies to both live chat and the contact form. The support team is online every day of the year. Live chat is staffed 24/7. Contact form replies are handled during the same hours, though response time may be slightly longer overnight.

Typical Response Times per Channel

Live chat replies are usually within a minute during busy hours. For less urgent queries, the agent may ask you to wait while they check the system. Most issues are resolved in one session. The contact form receives a first reply within a few hours. Complex cases that require account records or payment provider checks may take up to one business day for a full answer.

What Not to Share Publicly

Never send your password, a full card number, or a one-time code through a public channel such as social media or the site's public forum. Support will never ask for these in an open message. Share sensitive details only inside a live chat or the secure contact form. If anyone asks for that information outside these channels, report it immediately.

What to Have Ready Before Chatting

Before opening a live chat, note your account username. If the query involves a transaction, have the approximate time and the payment channel you used, for example, a Touch 'n Go top-up or a bank transfer. Having these details ready means the first reply can address the issue directly. Without them, the agent will ask for the same information, which slows down the process.

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